What to Focus On With Any New Assignment

This may be obvious, but I put some thought into how I was going to approach my new assignment.  I recently shared these thoughts with Don Kinkela (Don is my successor as Manager of Designs Engineering).  Don shared he was approaching his new position in a similar manner (does two people make it right?).

The learning I would like to share – when in a new assignment you should focus on three things – in order of priority:

  1. People (who work for you, who you work for (customers), and who you work with (peers and peer organizations)
  2. Plant (understand the process and technology that is currently in place)
  3. Work Processes (how does work get done)

Earlier in my career I would have initially focused on the Plant (as most engineers) or the Work Processes (because I am interested in how things are accomplished).  But I realize that it is the People that make any place go so I have been consciously putting meeting people (my group, our customers, and the Facilities Engineering peer groups) at the top of my list each day.  I am working to learn their strengths and styles, as well as listen / learn from them on what they think is important.   I expect I will continue this priority focus over next several rotations as I get up-to-speed.  I still will focus on people once I feel comfortable with the assignment, but it will take less conscious effort.

How is TCO Facilities Engineering Organized?

Not sure if this is how all Upstream Facilities Engineering organizations are organized, but there are six groups within Facilities Engineering here in Tengiz:

  1. Process Engineering (similar to a Refining Process Engineering group, supports both plant operations and capital projects)
  2. Designs Engineering (similar to Plant Support in a refinery)
  3. Capital Projects – Existing Plant Facilities (EPF) (similar to small capital projects in a refinery)
  4. Capital Projects – Existing Field Facilities (EFF) – this is the group that handles projects in the field, specifically pipeline and injection work
  5. Facilities Construction – builds the projects designed by both Capital Projects groups, EPF and EFF, but not for Designs Engineering.  Maintenance handles all the field execution, both turnaround and on-the-run, for Designs Engineering packages.
  6. Reliability (similar to the Reliability organizations that report through Manintenance in a refinery)

What Surprised Me in Tengiz

Rotational work significantly affects the productivity of the organization.  I knew I was going to be coordinating my position with my back-to-back but I did not appreciate the complexity of everyone on rotational assignments.  Everyone in my group rotates – the Lead Engineers, first level Engineers, Translators and Admin Assistants.  All of our peers in Facilities Engineering rotate, all of our Operations customers rotate, all the Maintenance folks rotate.  And the rotations are not synchronized except in a few select cases (Operations Site Manager overlaps with the three Operations Superintendents is the only snych’d rotation I am aware of).  Therefore, there is a huge amount of hand-off between positions and invariably information does not get communicated, and further follow-up is required.  People do not get upset about this – realize it is in the nature of rotational work.  I found that I spent a lot of time documenting what was done / decisions made; at times I thought I would prefer getting more work done and not have to spend so much time documenting it.  And then you need to leave it in a place where your back-to-back can find it.  We use email PST folders – still getting used to it.

When you go home you really do leave the job behind.  After I finished my turnover I realized all the details of my position would be handled.  In the past I would work really hard before I went off for vacation, typically working late the last few nights to ensure nothing fell through a crack while I was gone.  Invariably I was tired when vacation first started.  I also worked late the few days before turnover but once home I truly did not worry about the job – my oldest son observed that I was relaxed while home – more so than previous vacations.

Designs Engineering Opportunities in Tengiz

The opportunities here are very similiar to what we are faced with in Richmond.  Clearly Tengiz Chevroil (TCO) is a different business unit, with people who have a different background from mine.  But due to the large crude oil processing units a significant portion of TCO looks and feels very much like a refinery.

I promised Alan Lowell that I would not attempt to “fix” everything during my first rotation.  I attempted to listen (wasn’t as hard as I expected) and asked a lot of questions, sometime prefaced with “So I’m the new guy, so how does this ……. work here?”

During my first rotation I attended many meetings (what a surprise), met a lot of people, and explored how work gets done in Tengiz, from hiring to field execution.  Towards the end of my first rotation I met with the four Lead Engineers who report to me and reviewed a list of TCO Designs Engineering Improvement Opportunities that I picked up over my first rotation – I just wanted to capture the ideas and start flushing them out a bit before I left for home.

The feedback I received is I had picked up on many of the things the first level supervisors find as roadblocks or time consuming efforts, and they welcomed ideas / energy on how to improve in these areas.

We will develop this list over my next two rotations, and use the simple prioritization approach of “Business Value if Improved?” and “How Much Effort to Fix?”.  Of course we will work first on the High Business Value / Low Effort to Fix items.  I have asked each Lead Engineer to help flush out an area that they see as particularly difficult or frustranting, and then take the lead on improving here.  Of course I need to discuss / gain alignment with my back-to-back.  In any event, I am looking forward to the challenges to make improvements at my new work location.

  1. Expertizing (this is similar to what Building Permit Services does to receive building permits from the City of Richmond but instead it is complying with Republic of Kazakhstan design review requirements)
  2. Engineering Work Requests – work prioritization (~ 70% of work requests are initially prioiritized as P1)
  3. Utilization of Engineering Contractors – Designs Engineering prefers the contract staffing approach, struggles with leverging through engineering contractors
  4. Materials: Ordering, Tracking, Storehouse Availablity – believed that engineering spends too much time on this feel they are accountable to make sure the material arrives
  5. Staffing / HR Work Processes – new hires, experienced hires, staff vs. contractors
  6. Documentation Control
  7. Funding Work Processes / Budget Control
  8. Technical Training
  9. Succession Planning
  10. Safety – Behavior Based Safety (BBS) Observations / Safety Meetings (this is listed as 10 because it is working well, some minor improvement opportunities observed)
  11. Cost Estimating
  12. Approved Vendor (Supplier) List
  13. Flare Diagnostic and Reduction Project (further flare reducion and improved accuracy of monitoring)
  14. 1oo1 Project (improving reliaibility of safety shutdown installations)
  15. Wireless Project (installation of wireless network)

The last three are projects that I plan to be involved in.  I marvel at how similiar this list is to the Richmond Refinery issues that continue to be worked.

 

School Year Predictions

Sitting around the dinner table after the first day of school we discussed predictions for the upcoming school year.  Zack predicted he would graduate from High School.  Grant predicted he would play Lacrosse and Claudia predicted she would be in two plays at Orinda Intermediate School.  I told them they were missing the  point – predictions are guesses of what would happen, not things we plan to make happen.  I guess it is a subtle point as you can make an effort to have your predictions come true.  We ended up deciding to predict our heights and weights at the end of the school year.

Zack

Current Height = 6′ 4-1/4″ / Predicted Height = 6′ 4-3/4″

Current Weight = 162 lbs / Predicted Weight = 166 lbs

Grant

Current Height = 5′ 8-1/2″ / Predicted Height = 5′ 11″

Current Weight = 118 lbs / Predicted Weight = 125 lbs

Andrew

Current Height = 4′ 11″ / Predicted Height = 5′ 2″

Current Weight = 85 lbs / Predicted Weight = 97 lbs

Claudia

Current Height = 5′ 0″ / Predicted Height = 5′ 2″

Current Weight = 70 lbs / Predicted Weight = 78 lbs

Karen

Refused to participate

Marc

Current Weight = 240 lbs / Predicted Weight 210 lbs

My Favorite Sayings While Working in the Richmond Refinery

Acronyms for $500.

Are you asking me or are you telling me?

Bonus meeting?  Do we need a bonus meeting?

Do you Wiki?

Get over it.

If I wanted your opinion I would give it to you.

If I knew we were going to have 5:30 am meetings I would not have chosen engineering as my major.

If you do not know where you are going, any road will take you there.

If you have a hammer in your hand, everything looks like a nail.  Chinesse Proverb (or crediting it to a Chinnese Proverb makes it sound good) – I used to work with an Operations Manager who represented this saying very well.

It’s all better (CURE).

Let me make my meddling visible.

Play me or trade me.

This isn’t the Post Office.

Vote with your feet.

Wanna see my Wiki?

Working hard is a cluster “2 -“.

Yes, that’s right, you are absolutely correct.

And a few more from home …………

Engineers fix their mistakes, Doctors bury theirs.

STD = Stop Talking Dad

Favorite Sayings from Friends (it must be good if I post it ;))

Tell us what you need… and we’ll tell you how you can live without it. (Ken Mertes)

Apples Are from Kazakhstan

As a going away present when I left the Richmond Refinery, my boss Barbara Smith, gave me a copy of this book.  The full title is Apples Are from Kazakhstan: The Land that Disappeared by Christopher Robins.  I believe it was published in 2008.

I enjoyed the book and initially thought of writing a review.  But before I did I looked at what was written on amazon.com.  The following review by “Graham” from Palo Alto on amazon.com, published on July 4, 2008, covers most of what I thought.  I did laugh out loud a couple times.  Once I have been in Kazakhstan for a while I will ask some of the locals what they think of this book.

5 Star Review

This is a strange mixture of a travelogue and an anecdotal history of
Kazakhstan. Robbins characterizes Kazakhstan as an ancient country which has
been long forgotten in the West, and he seeks to rediscover the diversity of its
past and present.

He describes his travels from the wild steppes of the
central country, to the old capital at Almaty, to the nightclubs of the brash
new modern capital at Astana. As we travel, he provides interesting historical
side stories on the Kazakhstan exiles of Trotsky, Dostoyevsky and Solzhenitsyn;
on Sakharov’s witnessing of the first Soviet H-bomb tests; and on the horrific
forced labor camps of Stalin’s Gulag. He also recounts many other fragments of
its history, not least that indeed “apples are from Kazakhstan”.

As part of his visit, Robbins had multiple interviews with President Nazarbayev and was
allowed to travel with him during a tour of some of Kazakhstan’s remoter areas.
Nazarbayev’s quoted reminiscences are interesting, especially around the fall of
the Soviet Union and the birth of independent Kazakhstan (although like all
politician’s memoirs, his words should probably be read cautiously). Robbins has
clearly benefited from Nazarbayev’s help and in return he is notably delicate in
addressing potentially awkward issues. There have been allegations of
significant high level corruption in Kazakhstan and of the forcible discouraging
of political opposition, but these are not topics that Robbins dwells on.

On the plus side, Robbins has clearly fallen in love with Kazakhstan and
he paints a broadly sympathetic picture of a country that has a difficult past,
a beautiful but often barren landscape, a climate of hot summers and extreme
winters. He presents a country which is relatively tolerant and, with the
benefit of oil wealth, is growing prosperous and (by the standards of the
region) relatively open.

This is more of a travelogue than a deep history or social analysis, but I found it consistently interesting and educational, and often amusing.

Message to Friends (email sent 17 July 2011)

Hello,

I have been in Tengiz Kazakhstan for about 2-1/2 weeks, have 17 days to go (traveling home on August 4th). I took an internal transfer with Chevron because 1) was bored with my previous job in the Refinery, 2) could not get promoted staying in the Richmond Refinery, and 3) Karen and I decided that since I work ~ 60 hours week I might as well work a few more hours, and then get a break from work. This position is what is called a 28 / 28 rotation where you work for 28 days straight and then are off for the same amount. You have to travel on your off time – essentially will be off 25 days straight with no work responsibility.

Attached are copies of emails I sent my family over the last two weeks. I have added a few photos to the last document – these are NOT vacation pictures. I am still adjusting to both Kazakhstan and a rotation type job (work 7 days a week, 12 hours a day except Sunday where we work 6). The prize is getting to spend the time at home for 3+ weeks at a time (six times per year) without any work responsibilities. This first rotation (or hitch) required me to spend 5 weeks in Kazakhstan – in the future each rotation is 4 weeks. I will be home in Orinda for most of August, heading back here on August 30th (takes two days to get here).

I am unable to Skype but have spoken with Karen and the kids every day by phone, usually twice a day. Tengiz time is 12 hours different from West Coast daylight savings time. So when I am eating dinner I check in with them while they are getting out of bed; and before I go to work I try to catch them while they are sitting down to dinner.

If you want to see where I am physically located try google maps – enter TCOV (Tengizchevroil Village Kazakhstan). TCOV is where people working here used to live and work – we now live in Shanyrak Village (SV) which is just north of TCOV. If you look north of TCOV you will see SV, round silver buildings with red spokes. The red spokes are the living quarters – the silver domes are the common areas. Our offices are still in TCOV – I have a “corner” office with a view of train tracks. The actual oil processing facilities (where all the money is made) are about 20 kilometers south of SV (follow the yellow road south).

This just in – Karen broke her foot Friday night – if anyone would like to check in on her and the family it would be greatly appreciated. When I spoke to her this Sunday morning (her Saturday evening) she was in good spirits – I believe it was the pain medicine kicking in.

Drop me a note – would love to hear from you.

Marc

Attached to this email were three documents: these documents were copy/pasted to create the next three postings.

Message to Extended Family (email on 17 July 2011)

Hello Nieces, Nephews, Brother-in-Law and Father-in-Law,

All my love to you and your children. I have heard how Carson has some medical issues – I am wishing mightly that it all works out.

Sorry that I have not included you on my emails to my immediate family, have copied Robin and Joanie. Zack, Grant, Andrew and Claudia seem to be handling my absence well – it helps that it is summer and they have various activities / camps as well as some downtime to hang out. May be different when they are all in school – we will find out soon enough.

I will be home from August 4th (should land at around noon tiime but expect to be pretty tired as I leave Kazakhstan at 6 am that day (meaning 6 pm August 3rd your time)). I believe Lauren, Jamie and Rose are coming down that weekend and the following week – please let us know so we can plan the August Birthday Bash. Grant returns from a sleep away camp on Friday August 5th afternoon – then leaves the next morning to go to Las Vegas / Sedona with Cooper, Bruce and Dick. I believe Grant returns on Monday August 15th. So if we want to include Grant we need to do it the evening of August 5th – does that work? OK if it does not, maybe the following weekend? Would Tina/Kevin, Lauren/Jamie, and Ali please reply to this message so we can make some plans – Zack is very busy this summer so we need to tie him down too. Really looking forward to seeing you.

Below is a note I sent to a wide group of friends. In some ways this place feels like a well run prison – you badge in and out everywhere, including to get food; you take the bus everywhere you go; not allowed to drive a car; no town nearby to visit. But it is not bad, very safe, people are friendly though not much chance to socialize since we are working all the time. I don’t mind the work, enjoy meeting new people, but really look forward to getting home.

See you soon,

Uncle Marc

Attached to this email were three documents: these docuements were copy/pasted to create the next three postings.

More Thoughts on Tengiz (email sent to Family on 15 July 2011)

Hi everyone – here are some notes from the last week.

8 July

Differences in Tengiz:

The date starts with the day instead of the month:

  •  8 July, 2011 instead of July 8, 2011
  •  Tengiz = 8/7/11
  •  USA = 7/8/11
  • The wall calendars start with Monday instead of Sunday.  The Outlook calendars are set-up the same way.
  • It is Coca-Cola Light, not Diet Coke.

Company meetings are different, must be much more patient. Larger meetings have a translator participating. The Kazak nationals speak at a very low volume, in Russian. The translator speaks quietly as well. Combine this with the air conditioners at full blast because it is soo hot – I can hear and understand very little at the meetings (so far).

This assignment is not very social. We work long hours – minimum is 6 am to 6 pm; many people work another hour or so on either end of the day. Thare not many good places to meet socially – a small bar but it you don’t drink …. It is so hot outside no one is out at picnic tables hanging out. There are also few Expats here, probably less than 20% of the total workforce, most seem to keep to themselves. Looks like everyone is counting the days until they go home.

Long trains, about 100 cars, go by my office window several times a day. They honk (sound the train horn) a number of times as there is a road crossing not too far from our building. Kinda of annoying. But it is the sound of money – these are rail cars filled with crude oil taking it to market.

The processing plants are a 30 minute bus ride from the offices we work in. Going to a one hour meeting out at the plant takes ~ 2-1/2 hours because you must walk to the bus stop (about a 7 minute walk); after the meeting you have to walk back to the place that dropped you off. You can schedule a taxi but there are a limited number and you must schedule at least the day before. The advantage of taking a taxi is they wait for you and you can be driven back to the office immediately after the meeting, even if the meeting runs long.

It has been very hot here, almost a week now with temperatures breaking 110 F each day. Right now it is 7 pm and the temperature is 115 F. This morning, at 6 am, it was a balmy 84 F. Two days ago it was 99 F at 6 am. There are also a lot of mosquitoes but they don’t seem so bad the last couple days – maybe they can’t survive the heat. Each room (offices and residential rooms) have an individual air conditioner. They also have large outdoor common AC units for the common areas in buildings. I heard that they overheat at 40 C (~105 F) and shutdown. Well it has easily broken 105 F every day since I arrived. I run the air conditioner full blast in my room whenever I am in there; about 3 am in the morning it gets cool enough for me to get under the blanket (but I don’t turn off the air conditioner).

I have a computer in my office and in my room. I check my yahoo email usually twice a day. Please send me notes telling me what you are doing – I miss you. After dinner I read in my room. I still have a couple magazines that I have not read, plus books on my Kindle. I think I have at least two books left on my kindle after this one.

Working here is very routine driven – get up every morning about 5 am; get out of my room about 5:35 – stop by the canteen to pickup breakfast to go (two eggs made like an omelet without anything in them, yogurt and fruit (options are oranges and apples. I then either walk to the office or take the bus – takes about the same amount of time – in around 5:55 am. People take an hour break somewhere between 11:30 am and 1 pm – some people take the whole hour, some do not. Most people go to a canteen that is in TCOV – same type of food like at SV. Then people work until 6 pm, many people stay until 6:30 or so. Then you go back to SV, get dinner (which I grab) and eat in my room, check email and call home, read for a while, and try to turn in by 9 pm. And then do it all again. In just two weeks I have found that the days run together – need to check the calendar at least twice per day to know what day it is (and figure out how many days until I get to go home).

My office is on the second floor, on the left (in the first picture). My office is bigger than my living quarters – has two windows and two air conditioning units!

10 July

Went swimming today with Jon Drogin – he showed me the ropes. Many things here have very specific steps that must be followed – not sure if it is the USSR influence or the way it has always been. Anyway, you go into the pool building and there is a receptionist. You badge in through an IN card reader and leave your badge on the desk. You then go over to some benches, take off your shoes and socks, and put on your sandals – everyone leaves their shoes under the benches (two rows facing each other. You then go back to the desk and the receptionist gives you a towel and a locker key, connected to a wrist band. You go into the locker room, change and then take a shower before you can go into the pool. After your shower you exit through the corridor to the pool, leave your sandals along a wall, step through a small foot basin, and then exit to the pool. After swimming you take another shower, get dressed and then return your key to the receptionist. You go over to the bench, dry your feet and put your shoes on. Then you drop your towel in a dirty towel bin, pick up your badge from the receptionist (she has it out for you) and then swipe it across the OUT card reader.

I swam 20 pool lengths (I guess that is 10 laps) – Jon says this is a ½ kilometer. The first four I swam up and back, then stopped. After that I had to stop and rest after each length. My heart rate got up there, about 120 when I checked. Jon swam 66 lengths or 1 mile; wonder how many months (if ever) it will take me to make that distance in one visit?

14 July

My department had a safety meeting this afternoon – we have 117 people in the group but only half at one time. Thursdays are a common day for people to leave / arrive for their rotation. At the safety meeting I met 10 people I have never met before. I led a diversity moment where I told my group I wanted to learn about them, and have them learn a little about each other. I shared that diversity is many times thought to be gender, or color of your skin. I said another part of diversity is what type of family you come from, big or small, and what number you are in the birth order. So I asked everyone to stand up – then said if anyone was an only child they should sit down (two people did. Then it continued; if you had one sibling you sat down next, two siblings next, and so on.. Four people in the group had seven siblings – wow. Then we started over – asked everyone to stand up again – if you had no children, you sat down. This continued, one child, sit down, two children, etc. Half the group had children – myself and one other person had four children, everyone else had less. Anyway, it was a good ice breaker. We also had some food brought in and socialized a bit at the end of the meeting. We hold this meeting every two weeks. That is because different positions rotate in and out every week. I believe everyone rotates on a Tuesday/Wednesday/Thursday – that way you get four weekends at home.

We have two translators for my group; they can translate to/from Russian. At the safety meeting one person gave a safety talk about “Heat Stress” – very relevant topic as last week it broke 115 F for several days (it has cooled down in the last couple days to the high 80s. The person who gave the presentation spoke Russian, and there were two screens – one showed the presentation in Russian and the other in English. Over 80% of my group speak Russian as their native language – only us Expats speak only English. I was better today about not saying too much, making it easier for the translator.

I swam again today at lunch – plan to swim on both Saturday and Sunday. I got it up to 15 laps – maybe I will get up to 66 laps eventually. The pool is about a 3 minute walk from my office – really can’t beat that. You can tell I’m not from around here as I wear the baggy Hawaiian print shorts – everyone else wears the tight speedo types (some of them should really not be wearing them. It’s not very crowded – maybe a dozen people at most. Water temperature is fine – very good stress reliever.

 Dad